My wife and I are in dispute with travel company Imagine Cruising. Last July, we booked and paid a £2,400 deposit for a 26-day cruise from Singapore.

In August, we rang Imagine Cruising and upgraded our flights to business class, which resulted in an additional deposit of £1,400 – which we paid.

It transpired that the itinerary of the cruise had changed in July so that visits to Kota Kinabalu and Seoul were no longer going ahead – but we had not been informed.

In fact, the original and out-of-date itinerary was reissued on the day we upgraded the flights. Had we known about the significant changes we would not have upgraded our flights. Instead, we would have cancelled the booking. A refund has been refused.

RF, Hampshire

After contacting Imagine Cruising, it promptly agreed to refund the £1,400 you paid for the flight upgrade.

It initially declined to refund the £2,400 deposit, but I’m pleased to say that, once I drew attention to rules in its own T&Cs surrounding a change to holiday itinerary, it reversed that decision and has offered to refund your deposit of £2,400 in full.

Those terms state that if a significant change is made it will inform travellers “without undue delay” and offer a “refund of all monies paid”.

A spokesman for Imagine Cruising said: “We fully reviewed Mr and Mrs F’s cancellation.

“The changes to their itinerary were beyond both our control and those of the cruise line due to developments in the countries in question. However, we do recognise that this did significantly change the journey booked, and as such have offered a full refund and apologised for any inconvenience caused.”