BeyondTrust Remote Support for Helix ITSM
Emily Baldwin news
Key Features
The BMC Helix ITSM integration with BeyondTrust Remote Support provides the following functionality:
- A BeyondTrust support session can be initiated from the context of a Helix incident.
- A BeyondTrust Jump session can be initiated to a computer system Configuration Item associated with an incident.
- At the end of a session, the incident can be updated with the session information.
Licensing Information
Please contact your BMC representative for licensing the solution.
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