As a self-service application, BMC Helix Digital Workplace allows users to connect to IT and HR anywhere and at any time. Using BMC Helix Digital Workplace users can share experiences and status information on resources. Based on this information IT organizations can gain insight into service usage trends to use in planning future organizational needs. A highly configurable application, administrators have the flexibility to configure the features available to users.

Using examples, demonstrations, and scenarios, the content of the online education subscription provides an overview of BMC Helix Digital Workplace and details the use of this solution to identify and remediate system vulnerabilities.

IMPORTANT: Self-Paced Training (SPT) courses contained in this subscription is comprised of a course instructor video that includes a demonstration of recorded lab exercises.

Note: This content is part of an annual subscription and is regularly updated and changed, without notice, based on product updates, improvements, and additions. During the duration of the subscription, users will have access to the latest content without incurring additional fees or being subject to additional registrations.

Learner Objectives

UNLIMITED OFFERINGS

• Explain Digital Workplace and Digital Workplace Catalog
• Explain Digital Workplace Catalog and its basic concepts

• Describe the BMC Digital Workplace and Catalog Interfaces

LIMITED OFFERINGS FOR DESIGNATED ADMINISTRATORS

• Explain Digital Workplace Catalog architecture at high level
• Learn how to use the BMC Digital Workplace Catalog Administration Console to complete administrative tasks in BMC Digital Workplace Catalog
• Describe Service Catalog items
• Explain how to create a basic service

• Understand how to populate a Service Catalog to assist self-service users
• Understand administrative tasks for BMC Helix Digital Workplace
• Learn how to configure BMC Digital Workplace
• Understand troubleshooting