This course introduces the IT Infrastructure Library® (ITIL® and the concept of IT Service Management (ITSM). It outlines the processes required to deliver, measure, and improve IT services. This course also provides a comprehensive look at the concepts and terminology necessary for Foundation level understanding of ITIL.

IMPORTANT: Included in this course is the ITIL®: Foundation Examination. Taking the exam and pursuing certification is optional, however all students enrolled in the ITIL®: Foundation and Examination course are eligible to take the exam. When the course is delivered as in person Instructor-led Training, the exam will be administered at the end of class. If the class is delivered online, the instructor will provide students with logistical information on how to take the exam.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
IT Infrastructure Library® is a registered trade mark of AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.